Refund policy
Living Holly Ranch & Nursery — Return, Refund & 1-Year Plant Guarantee
Our Promise
We want you to feel confident ordering plants from Living Holly Ranch & Nursery. We stand behind the plants we sell and want to treat our customers the way we would want to be treated.
1-Year Plant Guarantee
Eligible live plants purchased from Living Holly Ranch & Nursery are guaranteed for one year from the date of delivery.
If your plant dies during that first year despite proper planting and reasonable care, contact us with your order number and clear photographs of the plant. Once the claim is approved, we will provide one replacement plant of the same variety and comparable size at no charge, including standard shipping.
If the same plant is unavailable, we may offer a comparable replacement or store credit equal to the original purchase price.
Each eligible plant qualifies for one replacement under the 1-Year Plant Guarantee.
The guarantee does not cover plant loss caused by improper planting or care, failure to provide appropriate water, planting outside the plant’s recommended growing zone, animal or wildlife damage, herbicide or chemical damage, mechanical damage, or extraordinary weather conditions such as severe freezes, flooding, hurricanes, tornadoes, wildfire, or prolonged extreme drought.
Plants Damaged During Shipping
If your plant arrives damaged, unhealthy, or materially different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photographs of the plant and shipping packaging.
If the problem resulted from shipping or an error on our part, we will work to make it right through a replacement, refund, or other appropriate solution at no additional cost to you.
Returns of Live Plants
Because live plants are perishable and can be affected by conditions after delivery, we generally do not require live plants to be shipped back to us. Problems with live plants will normally be handled under our arrival policy or 1-Year Plant Guarantee.
Non-Live Merchandise
If you need to return an unused non-live product, please contact Living Holly Ranch & Nursery before returning it. Items should be returned in their original condition and packaging unless they arrived damaged or defective.
Customers are responsible for return shipping on ordinary non-live merchandise returns. If we shipped the wrong item or the merchandise arrived damaged or defective, Living Holly Ranch & Nursery will cover reasonable return or replacement shipping costs.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, prepared for shipment, or shipped may not be eligible for cancellation.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Contact Us
Questions or problems with an order? Contact Living Holly Ranch & Nursery and give us your order number along with any photographs or information that will help us understand the problem.
Living Holly Ranch & Nursery
Rooted in Faith • John 3:16
We stand behind what we sell.