Shipping policy
Living Holly Ranch & Nursery Shipping Policy
Our Shipping Promise
We want your order to arrive safely and in good condition. Live plants require special handling, and we may adjust shipping dates when necessary to protect the health of your plants.
Processing & Shipping
Orders are processed as quickly as reasonably possible. Processing and delivery times may vary depending on the product, destination, season, carrier availability, and weather conditions.
When tracking information is available, it will be provided after your order ships.
Live Plant Orders
We may delay shipment of live plants when extreme heat, freezing temperatures, severe weather, or other conditions could place the plant at unnecessary risk during transit.
A weather-related shipping delay is intended to protect your plant and does not mean your order has been canceled.
Customers are responsible for providing a complete and accurate delivery address and for selecting plants appropriate for their growing zone and local conditions.
Shipping Charges
Shipping charges, when applicable, are shown during checkout before you complete your purchase.
Delivery
Carrier delivery estimates are estimates and are not guaranteed by Living Holly Ranch & Nursery. Once an order is in transit, delays caused by the carrier, severe weather, natural disasters, or other circumstances outside our reasonable control may occur.
Damaged or Unhealthy Plants on Arrival
If a live plant arrives damaged or unhealthy, contact us as soon as possible at casey@livingholly.com or 256-797-8179. Please provide your order number and clear photographs of the plant and shipping packaging.
If the problem resulted from shipping or an error on our part, we will work to make it right through a replacement, refund, or other appropriate solution at no additional cost to you.
1-Year Plant Guarantee
Eligible live plants are also protected by the Living Holly 1-Year Plant Guarantee. If an eligible plant dies during its first year despite proper planting and reasonable care, an approved claim qualifies for one replacement of the same variety and comparable size, including standard shipping, at no charge.
Complete terms and exclusions are provided in our Return & Refund Policy.
Incorrect or Missing Orders
If you receive the wrong item or an item is missing from your shipment, contact us so we can correct the problem.
Questions About Shipping
Living Holly Ranch & Nursery
Email: casey@livingholly.com
Phone: 256-797-8179
Website: LivingHolly.com
Rooted in Faith • John 3:16